Privacy Policy

Effective Date: October 3, 2025

Introduction

This Privacy Policy explains how Air Saffar Tours & Travels Ltd (trading as Umrah Guider) collects, uses, and protects your personal information when you use our website and services.

Controller Information

Air Saffar Tours & Travels Ltd (trading as Umrah Guider)
3rd Floor Suite, 207 Regent Street, London, England, W1B3HH
Phone: +442038768216
Email: info@umrahguider.com
Data Protection Officer: dpo@umrahguider.com

Information We Collect

We collect information you provide directly, including:

• Personal identification information (name, email, phone number)
• Travel preferences and requirements
• Payment information (processed securely by our partners)
• Communication history
• Website usage data through cookies

How We Use Your Information

• Provide and manage Umrah/Hajj package quotations
• Book travel services with airlines and hotels
• Customer service and support
• Marketing communications (with consent)
• Legal compliance and fraud prevention

Data Sharing

We share necessary information with:

• Airline and accommodation providers
• Payment processors
• Regulatory authorities when required
• Marketing platforms (with consent)

Data Retention

We retain personal data for 6 years after your journey completion or as required by law.

Your Rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (under certain conditions)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

Cookies

We use cookies to enhance user experience. Manage preferences through our cookie banner or browser settings.

Contact Us

For privacy concerns contact: Email: dpo@umrahguider.com
Phone: +442038768216
Address: 3rd Floor Suite, 207 Regent Street, London, England, W1B3HH

By using our services, you acknowledge this Privacy Policy.