Frequently Asked Questions

We recommend booking 2-3 months in advance for the best prices and availability. For peak seasons like Ramadan and school holidays, book 4-6 months ahead to secure your preferred accommodations.

Our packages typically include flights, hotel accommodations near the Haram, ground transportation, visa processing assistance, and guidance from experienced pilgrimage advisors. Specific inclusions vary by package.

Yes! We offer flexible customization options including hotel upgrades, extended stays, additional cities, and special requirements for elderly pilgrims or those with medical needs.

We accept credit/debit cards, bank transfers, and payment plans. A deposit is required to secure your booking, with the balance due 6 weeks before departure.

You'll need a valid passport (minimum 6 months validity), completed visa application, passport photos, vaccination certificates, and proof of relationship for female pilgrims under 45 traveling without a mahram.

Typically 2-4 weeks, but we recommend applying at least 8 weeks before travel to account for any delays. We handle the entire visa process for you.

We offer flights from major UK airports including Heathrow, Gatwick, Manchester, and Birmingham. We can arrange connections from regional airports upon request.

Travel insurance is not automatically included but highly recommended. We can arrange comprehensive pilgrimage insurance that covers cancellation, medical emergencies, and lost luggage.

We offer hotels ranging from 0-15 minutes walking distance to the Haram. Our premium packages include hotels with direct views of the Kaaba, while budget options are within comfortable walking distance.

All our hotels include air conditioning, private bathrooms, prayer facilities, and daily housekeeping. Higher category hotels offer restaurants, room service, fitness centers, and business facilities.

Most packages include breakfast. We can arrange half-board or full-board options. Many hotels are located near restaurants and food courts for flexible dining choices.

Yes, all packages include air-conditioned transportation between Makkah and Madinah. We also provide airport transfers and local transportation for group activities.

Yes, we have qualified scholars and guides who provide daily religious lectures, practical demonstrations of rituals, and are available 24/7 to answer your spiritual questions.

We offer comprehensive orientation sessions, step-by-step ritual guidance, mobile app with prayer times and maps, and dedicated support staff who accompany you throughout your journey.

Absolutely. We provide wheelchair access, mobility assistance, priority access arrangements, and medical support. Please inform us of any special requirements during booking.

Essential items include Ihram clothing, comfortable walking shoes, prayer mat, Quran, personal medications, and modest clothing. We provide a detailed packing list upon booking.